1. What is ACT and why would someone want to downgrade their plan?

ACT is a comprehensive customer relationship management (CRM) software that helps businesses manage their sales, marketing, and customer service activities. Some users may consider downgrading their ACT plan due to budget constraints or because the features included in their current plan exceed their requirements.

2. Can I downgrade my ACT plan without losing any data?

Yes, you can downgrade your ACT plan without losing any data. All your data, including contacts, notes, opportunities, and other information, will be preserved even if you switch to a lower-tier plan.

3. Which steps should I follow to downgrade my ACT plan?

To downgrade your ACT plan, follow these steps:

1. Log in to your ACT account using your credentials.
2. Go to the account settings or billing section.
3. Look for the option to change or downgrade your plan.
4. Select the desired lower-tier plan from the available options.
5. Confirm your decision and follow any additional instructions provided by the system.

4. Will downgrading my ACT plan affect my integrations with other software?

Downgrading your ACT plan may impact certain integrations with other software. Some advanced features or integrations may only be available in higher-tier plans. Before downgrading, it is crucial to review the features and integrations included in each plan to ensure the functionalities you require are still accessible.

5. What happens to the features I had in my higher-tier plan after downgrading?

When you downgrade your ACT plan, you may lose access to certain features and functionalities that were included in your higher-tier plan. It is essential to carefully review the features included in the lower-tier plan to understand the changes you will experience.

6. Is it possible to upgrade my ACT plan again after downgrading?

Yes, you can upgrade your ACT plan at any time after downgrading. Simply navigate to your account settings or billing section and choose the desired higher-tier plan. The system will guide you through the upgrade process, and you can regain access to additional features and functionalities.

7. Are there any restrictions or limitations after downgrading my ACT plan?

Downgrading your ACT plan may come with certain restrictions or limitations. These can vary depending on the plan you switch to. It is crucial to read through the details of the lower-tier plan and understand any limitations before making the decision to downgrade.

8. Can I downgrade my ACT plan mid-contract?

Yes, you can downgrade your ACT plan mid-contract. Most CRM providers allow customers to switch plans at any time, even if they are under a contract. However, it is advisable to review your contractual obligations and any associated penalties or fees for downgrading before making the switch.

9. Will downgrading my ACT plan affect my team members or users?

Downgrading your ACT plan can impact your team members or other users if the lower-tier plan has restrictions on the number of users allowed. Ensure that the chosen plan accommodates the number of users you require to avoid any disruption in user access or additional charges.

10. Can I receive a refund if I downgrade my ACT plan?

Refund policies vary depending on the CRM provider and specific terms of your contract. In some cases, you may be eligible for a refund or credit if you are downgrading to a plan with a lower cost. It is advisable to review the refund policy of your CRM provider or contact their customer support for detailed information.

11. What are the potential cost savings of downgrading my ACT plan?

The potential cost savings of downgrading your ACT plan depend on the pricing structure of the CRM provider and the price difference between your current plan and the lower-tier plan. Carefully compare the features, functionalities, and pricing of different plans to determine the potential cost savings before making the decision to downgrade.

12. Can I downgrade my ACT plan temporarily?

Yes, you can downgrade your ACT plan temporarily if the CRM provider offers such flexibility. Temporary downgrades can be useful if you only require certain features for a limited period. Ensure that your provider allows temporary downgrades and understand the terms and conditions associated with such changes.

13. Will I still have access to customer support after downgrading my ACT plan?

The availability of customer support after downgrading your ACT plan depends on the CRM provider’s policies. In many cases, customer support is inclusive of all plans, regardless of the tier. However, it is advisable to confirm the level of support you will receive with the lower-tier plan to ensure your needs are adequately met.

14. Can I downgrade my ACT plan multiple times?

In most cases, CRM providers allow users to downgrade their ACT plan multiple times, provided that the chosen lower-tier plan fulfills their requirements. However, it is essential to review the provider’s terms and conditions to ensure there are no restrictions or limitations on the frequency of downgrades.

15. Can I try the lower-tier plan before downgrading my ACT plan?

Some CRM providers offer trial periods or demo versions of their lower-tier plans. It is recommended to check if there is a trial option available to experience the features and functionalities of the lower-tier plan before making a final decision to downgrade.

16. Will my account history and activity log be retained after downgrading my ACT plan?

Yes, your account history and activity log should be retained even after downgrading your ACT plan. These records are typically associated with your account and are not affected by plan changes. You will still be able to access and review past activities and associated data.

17. Can I remove specific features from my ACT plan instead of downgrading?

In most cases, CRM providers offer predefined plans with bundled features, making it impossible to remove specific features individually. To access fewer features, downgrading to a lower-tier plan that aligns with your requirements is usually the recommended approach.

18. Should I inform my team members before downgrading my ACT plan?

Informing your team members before downgrading your ACT plan can help manage expectations and address any changes in functionalities or user access that may occur. It promotes better coordination within the team and ensures everyone is aware of the upcoming modifications in the system.

19. Are there any additional charges for downgrading my ACT plan?

Most CRM providers do not impose additional charges for downgrading your ACT plan. However, it is advisable to review the terms and conditions or consult with the provider’s customer support to ensure there are no hidden fees or penalties associated with plan changes.

20. Can I downgrade my ACT plan if I’m currently on a promotional offer or discount?

Promotional offers or discounts can have specific terms and conditions. It is recommended to review the details of your promotional offer or discount and check if downgrading is allowed while availing the discount. Some offers may restrict downgrades until the promotional period ends.

21. What should I consider when choosing a lower-tier plan to downgrade my ACT plan?

When selecting a lower-tier plan to downgrade your ACT plan, consider the following factors:

– Ensure the plan includes the essential features you require.
– Confirm that the limitations of the new plan align with your business needs.
– Review the pricing structure to ensure it matches your budgetary constraints.
– Check for any potential restrictions on the number of users or third-party integrations.

22. Can I customize a lower-tier plan according to my specific needs?

CRM providers may offer limited customization options in their lower-tier plans. While it may not be possible to customize the plan extensively, you can often choose a plan that closely aligns with your specific needs by comparing the available features and functionalities.

23. What happens to my saved reports and dashboards after downgrading my ACT plan?

Saved reports and dashboards are usually tied to your account rather than the specific plan. Therefore, downgrading your ACT plan should not affect your saved reports and dashboards. You will still be able to access and utilize them with the available features in the lower-tier plan.

24. Can downgrading my ACT plan have any long-term implications on my business?

Downgrading your ACT plan can have both short-term and long-term implications on your business. While it may provide immediate cost savings, it is crucial to evaluate the long-term impact on your business growth, scalability, and required functionalities. Regularly reassess your CRM needs to ensure they align with your evolving business goals.

25. Can I negotiate a custom plan with ACT instead of downgrading?

CRM providers may offer custom plans tailored to specific business needs. If the available lower-tier plans do not meet your requirements, it is advisable to contact ACT’s sales team or customer support to inquire about the possibility of negotiating a custom plan. They may provide options better suited to your unique needs.